Refund Policy - ZERMELO

Template Refund Policy

Since templates are non-tangible digital products, we DO NOT issue refunds once the product is delivered and downloaded because it is not possible to “return” the product and ensure that the product is no longer used.

Although we do our best to list technical specification (tech specs), it is the responsibility of each buyer to know their own system configuration, plugins, settings & to research product specifications.

We DO NOT refund for compatibility problems. It is your responsibility to know your software. We are not responsible for products that does not function properly due to your system's failure to operate, or failure to meet the product's requirements. All our products are heavily tested and guaranteed to work with as little effort as possible.

We provide clear examples of the products you are purchasing. You are responsible for ordering the correct item. We cannot exchange your items if you bought the wrong item.

However, we want you to be 100% satisfied with your purchase. If you are having any issue with the file or did not receive your purchase, please contact us and we will do our best to resolve the problem!

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Course Refund Policy

There is a 60 day refund policy on all ZERMELO courses.

If you are not satisfied with your course purchase for any reason and would like a refund, then contact us here. If your refund request is received within 60 days of your original purchase, we will issue you a full refund.

Once the refund is issued, access to the course will be revoked.

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